Frequently Asked Questions
Everything you need to know about our premium cashmere collection.
What makes Pura Cashmere different from other brands?
We source the highest grade Grade A cashmere directly from sustainable farms in Mongolia. By eliminating the middleman, we provide luxury-quality garments at a fraction of traditional retail prices.
How should I care for my cashmere garments?
To maintain the softness and shape of your pieces, we recommend hand washing in cold water with a gentle wool detergent. Lay flat to dry on a towel and never wring or hang your cashmere.
Does your cashmere pill?
Pilling is a natural occurrence in high-quality natural fibers. Any initial pilling can be easily removed with a cashmere comb or stone, and it will typically decrease after the first few wears and washes.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 5-7 business days of receipt.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for those who need their luxury essentials sooner.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.